A Proposal
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What TTEC needs to do
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which parts of billiards to focus
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Strategy
Strategy
Mission / Vision
Goals
Strategy
Measurable Outcomes
Process
Process
Core activity clusters
Technology platforms
Cross-organization linkages
Culture
Culture
Key values
Distinctive competencies
Cross-team relationships
Totems & Rituals
Technology
Technology
Information delivery
Application architectures
Functionality delivery
Skills & People
Skills & People
Recruitment and selection
Training & Development
Measurement / Appraisal
Compensation & Rewards
Key parts
put a fine point on vision
create the plan
decision point - who does what...
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align leaders around vision
define impacts to org, esp sales
engage sales leaders
articulate gaps & id potential mitigations
prioritize & plot on a roadmap
comms & change
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We know some mitigations:
create pilot
define advisory offering
rate GTM sales collateral
train sales org
Approach & Deliverables
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Proposed Timeline
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