Example Decisions: Processes
The degree to which business processes are standardized will guide and impact other choices.
High Standardization
"One way, the right way"
Moderate Standardization
"Here is the box, operate within it"
Low Standardization
"This is how we do it"
Example Decisions: Culture
Culture's impact on your operating model can be determined through questions such as these:
Innovation
vs
Rule Adherence
Is the emphasis on "thinking outside the box" or on strict adherence to best practices?​
To what extent is trying something new and failing acceptable?
Risk Tolerance
What is the appetite for risk at a corporate level?
How adept is the organization at identifying risk?
How robust are your risk management processes / function?
Task Orientation
vs
Results Orientation
Does TTEC value the ends or the means?
Is the culture "hero focused" (results) or "process focused" (task)?
Competitive Outlook
Does TTEC define itself by your ability to beat the competition or do you focus on your own internal execution?
Potential Mis-matches in Components
Not all aspects of certain components are compatible with one another.
Process vs Technology
Task-Orientated Culture
Autonomous Assets Structure
Process vs Culture
Highly Standardized Processes
Innovative
Culture
Low Process Standardization
Process vs Technology
Centralized Technology Platform
Highly Functional Organization Design
Org Structure vs People Skills
People / Skills Dominated by Generalists
Org Structure vs Process
Autonomous Assets Org Structure
Highly Standardized Processes