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A Potential Path Forward Together

I value a collaborative and iterative approach. Let's work together to create an approach that works for TTEC and leverages the great work you're already doing.

OUR SHARED GOAL:
FIGURE OUT THE PLAN AS QUICKLY AS POSSIBLE, AND GET TO WORK!

Option 1: Fast Track

Let's identify which immediate measures can accelerate TTEC Digital's journey and aid in transitioning employees to a new way of working. These are just a few ideas.

Enhance and accelerate the existing experiential learning program

Change management plan that includes employee experience, communications, and engagement

Provide coaching for proposals and orals teams

Active listening training for key roles

Define key behaviors for success and create a learning and adoption program

Create an "MBA 101" learning plan designed specifically for tech professionals

Conduct workshops with sales executives to enhance their communication and strategic thinking; create action plan for their clients

Create templates for client conversations / presentations that gives a framework for outcomes first, client-centric thinking

Work with client executives to develop their skills in real time

Option 2: Strategic Drivers

AKA The billiard balls approach. We can take a more comprehensive and longer term approach by determining which broader aspects of TTEC's operations need to adjust to reinforce client-centric behaviors and direct sales. This can be done in parallel to fast track.

QUICK WINS

"No Brainers" and Low Hanging Fruit

Focus on behaviors, skills, and competencies

ex. coaching and training

STRATEGIC DRIVERS

Mechanisms Supporting Long Term Success

Direct result of your "billiard ball" decisions

ex. changes to organizational structure or new cross-company processes

INPUTS

TTE Digital's Aspirations

Key Behaviors

What Must Be True

OUTPUT

Recommendations and Roadmap

OUTCOMES

Client-Centric TTEC

An Infinite Player

Option 3: "Show Up and Do Stuff"

There's a lot still to figure out and a mountain of work to be done. We can agree on outcomes and I can be both an advisor and an executor to accelerate your journey.